Please note! If you open a dispute with Paypal after purchasing an eBook, we will assume you want a refund which will stop you from downloading the book. This is to prevent fraud. Please ensure that you haven’t requested the eBook via email without disclosing that you’ve opened the dispute – details of these attempts are passed to Paypal.
I’ve paid but I haven’t received an email with the download link.
If you’ve paid with cleared funds, please check your spam folder. If it’s not in your spam folder and at least 5-10 minutes have passed since purchase, please email shop AT baggagereclaim.co.uk and you will receive a new link within 24 hours (it will likely be a lot shorter timeframe). Please note that at weekends it may take a bit longer and also that the shop is UK based so take into account the time (it’s GMT/BST) as orders can’t be sorted out while sleeping!
If you have not paid with cleared funds, you won’t receive your purchase until the payment clears. If for example you use Paypal but you didn’t have sufficient funds in your account, it will make the payment with your bank account or credit card that you have attached as back up funds to your account. How long it takes to clear is dependent on your bank – contact your local Paypal for further queries. Some credit cards also have a clearing period with Paypal. If you feel that this is in error, you should contact your credit card company directly.
Help! I can’t download it to my iPhone/iPad!
Please note that download links do not work on iPads or iPhones. This means that you either need to download the files to your PC/Mac and then email them to your phone or put into something like Dropbox or Goodreader (great apps) or if you are not in a position to do send them to your phone/iPad from a computer, email shop AT baggagereclaim.co.uk
My download link has expired. Does this mean I can’t read the book anymore?
If you have been reading the book, it means you have been reading a downloaded local copy on your computer – you have not been reading it on the internet. This means the file is on your PC/Mac somewhere – normally the default location for downloads will depend on your settings.
If you search for the file through Windows Explorer or Finder (Mac) and you will locate the file.
If you are inclined to lose files, when you’re in, for example, Adobe Reader or Preview, do File, then Save As and save it to your desktop or wherever you easily find files.
My download link has expired and I haven’t had a chance to download it yet/there was an error. Help!
Please email shop AT baggagereclaim.co.uk and a new link will be issued. Note that Pulley (the third-party app that processes ebook purchases and dispatches the links) or eJunkie (similar service and you may get it from here if you’re dealing with an old link / purchase) does perceive any and all clicks on the link as a download attempt hence why it will expire if you tend to click a few times when you go to download something.
I was printing it out and went back and the link had expired.
You are not printing from or reading on the internet – you are printing from a downloaded file on your computer hence the file is there for you to print whenever you feel like it.
Why does the link expire?
For security reasons that help to prevent fraud and malicious downloading. Getting a new link is as simple as sending an email to shop AT baggagereclaim.co.uk
I was downloading and I got an error
Please email shop AT baggagereclaim.co.uk and a new link will be issued or the files will be sent via email.
What can I read the ebooks on?
You can read them on PCs, Macs, iPads, iPhones and basically any phones or ereaders that are compatible with PDF’s – which should be most. For iPad’s, I highly recommend Goodreader. I also recommend if you’re the type that accesses files across multiple gadgets or from multiple places that you get a Dropbox account (they’re free up to 2GB which is plenty of room for files on the go) – it also syncs with Goodreader. If your purchase included a ePub version (most purchases do) this is a standard file format that opens in most eReaders (excluding Kindle) and in apps like iBooks. This format is especially formatted for these devices.
What programme can I open the files with on my PC or Mac?
Typically it tends to be Adobe Reader or Preview – you basically need a PDF reader. Microsoft Word is not appropriate. Please note that the download file is a zip file which is basically like a compressed folder of the book files that needs to be unzipped by double clicking on it. If you get an error message in your reader, the likelihood is that you have not unzipped the file and are instead trying to open the zip file with it.
I requested an email for book files but it hasn’t come through.
File/download link requests are typically responded to within 24 hours. Please check your spam folder and also ensure that there isn’t a limit on file size if you have requested for the files to be sent by email.
Please note that I’m based in the UK so please factor that in if you’re emailing me at the equivalent of my nighttime as I will be asleep! I generally respond with 24 hours – weekends may take a little longer.
If you are a Comcast customer, please add shop AT baggagereclaim DOT co DOT uk to your address book as Comcast have a tendency to block a lot of stuff. Either way, email us if it hasn’t come through and we can investigate.
Please do not post comments to this page – use the email address that is specified throughout this page shop AT baggagereclaim.co.uk. Please don’t post comments on other pages either as you are delaying getting your issue resolved.