The terms outlined here apply to physical goods. For ebooks and other digital goods, please see FAQ ebooks & digital goods.

Please advise us of the issue by email and include your order number, name, date of order and reason for the return and we will liase with you to make the return. You should normally receive a response within 24 hours.

The address for returns is:  Baggage Reclaim, Bronzeoak House Stafford Road, Caterham, Surrey, CR3 6JG. Please don’t post without notification.

Contact: shop AT

Returned goods must be intact and resaleable. Please make the return within 7 days of receiving your order in order to qualify for a full refund including original postage charges.

Unless otherwise agreed, the customer must bear the cost of returning the goods.

A full refund including initial delivery charges will be refunded when the return is made within 7 days of receiving the order. Registered post is recommended because we cannot accept liability for any lost or damaged items – registered items are covered by postal insurance so that you can claim. A refund for the amount, including initial shipping charges (within UK only), will be made within 28 days according to whichever method of payment was originally used. Please don’t ask for funds to be directed to a different account. Refunds are made in £ GBP so if you ordered from abroad please check your card/bank’s exchange rate.

If you wish to return an item because it is faulty, please contact us first.  Your rights to return goods are protected under the EU Distance Selling Directive.

Item can be returned up to 28 days after receipt of order. If returned after 7 days (UK) or 14 days (Europe and everywhere else), postage charges won’t be refunded.