When clients begin to share their stories with me, I pick up on their patterns and emotional baggage and even how the story will unfold in as little as thirty seconds. During a session I zone in on what drives them, their motivations, possible pain from their pasts and what they’re trying to avoid, protect, prove or ‘pay back’. It also includes recognising what’s going on with the other party or what the overall dynamic and energy is of a, for example, work or family environment and how this contributes to the issues at hand. 

Want to work with me one-to-one?

I offer email and phone consultations on a one-off or regular basis.

Wondering if one-to-one sessions are right for you?

  • Are you struggling with a decision you need to make?
  • Are you stuck in a relationship that’s going nowhere?
  • Is something weighing you down but you’re not sure what?

I can help! I have a deep understanding of human behaviour and almost 15 years helping people get clear on their needs, goals and desires, make changes in their careers and let go of dead-end relationships. My gift for seeing people and situations in uncanny detail and clarity has had people jokingly ask me if I’m inside their head or hiding outside their home. What I help you uncover in one session, is, as I’m often told by clients, what it sometimes takes lots of sessions or years elsewhere. This means that I can save you time, energy, emotion and money, allowing you to take what I share with you and use it as a springboard for further work or to focus on taking next steps.


Let’s declutter your baggage together and create a clear path forward.


Email sessions: Send me up to 350 words and I’ll send you back a detailed analysis of what’s going on with suggestions on what to do!  £89 (approx US$115 or €102). Need more words? Book two sessions (up to 750 words) or three sessions (up to 1200 words).

Phone sessions: Book 60 minutes as one-off’s or as re-occurring sessions. £260 (approx US$312 or €275). Weekly sessions are great to start out with if you are looking to make a big change. 

I give clarity and discernment sessions on Wednesdays. You will receive an email after booking with details about how to schedule your session. Need more info on the sessions? Check out the FAQ.

Please note that these are not therapy sessions, and I don’t provide medical or legal advice, nor are these sessions a substitute for those. Prices exclude VAT for those based in UK and E.U.  


After you book your session, you will receive a couple of emails within a few minutes. One will be your receipt, the other will be an email that contains a link to the calendar plus next steps for your session.

If you are a Gmail, Yahoo, Hotmail or Comcast user, you may need to do a search of your email or check one of the other inboxes as all of these are very fond of filtering. If you haven’t received your confirmation and instructions within 24 hours, please email shop(AT)baggagereclaim.co.uk and it will get sorted pronto.

“Natalie’s helped me so much more than I can imagine. She was compassionate, kind, but not afraid of being brutally honest. Her ability to get real while maintaining an open heart has put things into perspective for me, and enabled me to have the confidence, the skills, and the willingness I need to move forward. The road to recovery is long still, but I’m grateful she’s been with me through the most challenging part.”  — Lisa

“Every time I have walked into a coaching session with Natalie, in minutes I have felt relief and empowered. She is quick to pinpoint what the real issues are, and the steps I can take to improve my situation. Coaching with her works, and I always walk out feeling I can crack my problems. She’s the best investment for my mental and emotional wellbeing, and whatever situation you’re in, she displays kindness.”  — Fiona

“Absolutely brilliant – one revelation after another. You are totally brilliant, Natalie. I feel like this has unlocked something for me. Thank you so much.” — Emma

“I was at a very low point when I reached out to Natalie. So many things fell into place for me, and I finally felt as if I could stop beating myself up. What was particularly powerful was her pointing out the connection between my relationships with women and my mother. So healing. “– Dean

“You’ve helped me understand in two sessions what I couldn’t figure out for the best part of a decade with my therapist.” –Claire

“This just made my life! Yeeeeeessssssss! Your email is everything! This is exactly what I couldn’t see as well as what I couldn’t quite get to the bottom of in my most recent sessions with my therapist. Even though we dealt with other issues, this one was still nagging at me (the shame that I’m holding onto). I’m actually crying tears of happiness! Thank you so much for all of this!”– Vanessa


Are sessions confidential?


Can I request a specific date? 

If you want a specific date for an email consultation, you need to book an emergency session. 

What days do you work?

My main day for consultations is Wednesdays, although I leave a little wiggle room for clients in different timezones (I’m in England). If you are booking a one-off/ad-hoc session, it will be on a Wednesday. For coaching clients (people who have hired me to work through a number of things to reach a particular aim over several sessions/months), I also work on Mondays. 

Can I request a specific time for my session?

For phone sessions, yes. If you don’t see a time that works in the calendar, just let me know a couple of times. Please note that the latest I’ll work is up to 9pm UK time.

How long is the wait? 

There are typically sessions available within 5-10 days, although in high demand periods or during holidays, the wait can be longer. If the latter is the case, I will flag it on the page so that you are aware before booking. 

Do you do shorter than one hour?

Email my assistant at Natalie (AT) baggagereclaim DOT co.uk, and she will let you know when space is available.

I really want a phone session but it says that you’re full– can I go on a waiting list?

Email my assistant at Natalie (AT) baggagereclaim DOT co.uk, and she will let you know when space is available.

Do people get moved up after booking?

Yes, sometimes. If more space becomes available or I shuffle my schedule around, people who are already booked in get first dibs on those spaces.

Can I request a specific date?

If you want a specific date for an email consultation, you need to book an emergency session.

I need help urgently. Do I still have to wait?

Yes, unless you’re prepared to book an emergency session.

If I block-book sessions, can I add them together to avail of a longer session?

Yes. Two sessions takes you up to 750 words and three sessions takes you up to 1200, which is the maximum.

How do email sessions work? Do we email back and forth?
After booking, you will receive an email that includes a link to the calendar and instructions for submitting your 350 words. It’s sent to a private email address and I will work on my response to you during the time you’ve booked on the calendar. You typically receive your reply within an hour of your time slot. 

What happens if I book one email session and go over the word count?

If it’s slightly over, no biggie, but if it’s a good bit over or it’s typically over (it’s been done on more than one session), you will be asked to resubmit your request or to book another session. Please note that sessions need to be paid for in advance so if you are over your word count, you will need to pay the excess before you can receive your reply. Paying promptly ensures that you don’t lose your slot.

If I’m having two or three email sessions at a time to avail of a longer word count, do I need to book more than one date in the calendar?

No. I adjust my schedule at my end. Your slot in the calendar lets you know what day it’s being worked on and you will receive your reply shortly after the end time of your session.

How much time do I have to submit my email session?

Please submit at least 12 hours before the session.

Where do I submit to?

There is a private email address that is included on the confirmation email.

Do you do coaching via email?

Only as part of a coaching package that mixes emails and calls. 

I don’t see the option to book a phone session.

If it’s not there, it means I’m full for phone sessions.

I can’t afford your sessions, but would love to get feedback from you on my situation. What are my options?

Join my membership and avail of monthly Office Hours and a private Facebook group. Please note that while you do receive 1-to-1 feedback, you have to wait until each month’s Office Hours session. Feedback isn’t as long as what you receive via consultation, but you get at least 12 opportunities a year for 1-to-1 feedback.